Privacy Policy

Last updated: April 10, 2026

1. Introduction

ChatPixel ("we", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website and services at chatpixel.io.

2. Information We Collect

Information You Provide

• Account Data: Name, email address, password when you create an account
• Payment Data: Processed securely by Stripe; we do not store credit card numbers
• Client Data: Website URLs, business names, contact information for prospects you add
• Content: SEO configurations, keywords, voice scripts you create

Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps
• Device Data: Browser type, operating system, IP address
• Website Analysis Data: When you scan a website, we crawl publicly available content (HTML, meta tags, schema markup)

3. How We Use Information

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Analyze websites for AI search optimization scoring
• Generate personalized reports and voice messages
• Send transactional emails (account, billing, reports)
• Monitor and prevent fraud or abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share data with:

• Service Providers: Stripe (payments), ElevenLabs (voice generation), email delivery services
• Your Clients: When you send a prospect report, the recipient sees their website analysis data
• Legal Requirements: When required by law, court order, or governmental authority

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted credential storage, and access controls. However, no method of transmission or storage is 100% secure.

6. Data Retention

We retain account data for as long as your account is active. Upon account deletion, personal data is removed within 30 days. Anonymized analytics data may be retained indefinitely. Website analysis data for prospects is retained for the lifetime of the associated account.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data ("right to be forgotten")
• Export your data in a portable format
• Object to or restrict processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@chatpixel.io.

8. Cookies

We use essential cookies for authentication and session management. We use localStorage for user preferences (such as countdown timer state). We do not use third-party advertising cookies. See our Cookie Policy for details.

9. International Transfers

Your data may be processed in the United States. By using the Service, you consent to data transfer to the US. We ensure appropriate safeguards are in place for international transfers.

10. Children's Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through the Service.

12. Contact

For privacy-related inquiries: privacy@chatpixel.io